How to fix the problem: 1. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. Recover printers Error2. Use an electrical parts contact cleaner to clean the terminals. 1. 1. If it still has the error the printer may require service. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check dust in existence CS5 Sensor Guide 5. 1. Replace cash dispenser PCB 2. Look in error summary for D1800, D2000. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Close the lever of print head completely. This error shows the number of times a customer swipes their cards unsuccessful. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . 1. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Check for notes in the Cash Dispenser. ), 1. Replace Mainboard. Check jam in 1 cassette and reload4. Reinstall software 3. Check the condition of the white plastic cassette retaining clips in the dispenser. 1. Check dust existing in CS5 Sensor Guide5. In line filter may fix this. Remove a jammed note at the position of the CS13 sensor 3. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Remove the remaining notes or foreign objects on the gate 2. Check modem cable. Reinitialize CDU. Sensor is located along the delivery path right before the reject bin. Upgrade Cash Dispenser Firmware or Re-download 3. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Remove note from the CDU delivery path. If roll is ok, then try the reset button on the printer. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). . Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. 2. To show that write error is detected through write/verify procedure. ), 1. Co Op ATM Services Is this better than owning an ATM? Remove any notes from path. To show that the discordance of write data has happened in write verify. Check the replenished amount and replenish 2. , Monday Friday If error occurs when checking CS4 cable operation, replace a sensor. Contact to technician support team. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Check CS8 Sensor Cable 6. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. 9799904 Description: PIN error. Check notes status in the reject box. Remove any jammed paper and then reload. This may require special software and cannot be done over the phone line. If persistent, clean and test the card reader in diagnostics. Check jam in 1 cassette and reload 4. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Complete the contact form below and well follow up right away. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check wiring to mainboard. Reboot ATM. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Check second Dip Switch in Cash Dispenser B/D 3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check the Cash Dispenser received command 2. Check and verify all connections to the dispenser circuit board. Get the trace file and log files in D:\trace 2. Check cash dispenser driver (CDM SP) version. Something is detected on CS31A, CS31B sensor during initialization. Check the status of Black mark sensor 2. Check CS5_1 Sensor Cable 2. 977010. 1. Mount the retract box or open the box cover. Failure at IC Contact solenoid or sensor ICD. If error occurs when checking CS11A cable operation, replace a sensor. Reject Bin full. Reboot ATM. All call appearances on the specified address are currently in use. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Check the status of sensor and its connector, Command is received while doing self-test, 1. 1. Check the Cash Dispenser received command 2. Double detect module reporting error, check wiring to the module. Modem dial connection time-out (while dialing the modem). Check Cash Dispenser Board Segment2. Check the status of sensor and its connector. Check if communication cable or COM port is not connected. 9722020: File Open Error: 1. Check the abnormal communication cable. Check the replenished amount and replenish 2. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Sensor is located along the delivery path right after where the note exits the 3rd cassette. 3. If persistent, it could be a defective modem. 6. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the abnormal communication cable. JPR printer head is heated too hot. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Check the condition of the cash in the cassette. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. 1. Replace the reject solenoid 1, 1. Check communication cable connected properly 2. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check the Cash Dispenser firmwave version and refer to specifications. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check the reject analysis to determine the cause of reject (reports menu). Its impossible to read the version after CDU Setup. Remove the remaining notes at a sensor in front of the CST2. Upgrade the Cash Dispenser firmware or download software again 3. In case T=1 cards, after ATR receiving, IFS exchange is failed. Initialize after resetting the power2. Cash Dispenser(CDU) received the undefined command from AP software, 1. Check abnormal clutch. Check the status of Black mark sensor2. 1. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Remove note from the CDU delivery path. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Replace Reject Solenoid 1, 1. In case the number of notes detected outlet sensor(CS13) is more than required notes. Check if each sensor is mounted. Check transaction with the processor. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Possibly due to too many rejects, may require repair or cleaning if consistent. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Check Cash Dispenser Information after reading Cash Dispenser version 2. 2. You may need to remove the printer to clear jams. Read the CDU version to check CDU CST note index2. Clear the cash tray of any bills or foreign objects. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Remove note from the CDU delivery path. Something is detected in C31AB sensor before dispensing bills. Rearrange notes in Cassette3. Reboot ATM. Previous 1 Check foreign objects in the main motor encoder slit 5. 2. Remove note from the CDU delivery path.2. Reinitialize2. ATM modem is receiving a busy signal when it dials out. Check if printer head lever is properly close. Usually caused by a customer putting fingers in the cash drawer during dispense. Check the transaction from the host and try again. 1. Verify that version of Mini-Bank Software matches host processor. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Initialize 3. Check CS3 Sensor Cable4. Try different cards. Upgrade the Cash Dispenser firmware or download software again3. Do RESET at Operator Function 2. Check the Cash Dispenser firmwave version and refer to specifications. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Check the status of sensor and its connector, 1. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Remove note from the CDU delivery path. Something is detected in C31AB sensor before dispensing bills. Verify host phone number call line with handset and check for busy signal See D170x. Check AC power status and environment. Remove note from the CDU delivery path.2. Check telephone line connection. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Check CS1 sensor 2. Check Cash Dispenser Unit information. Rearrange notes in Cassette 3. Mount the retract box or open the box cover 2. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check power cable connected properly. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. 2. Verify cash count in the Settlement menu. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. One or two instances of this error does not usually indicate a defective part. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. Bills are remained in CS31AB sensor after dispensing bills. _ Reset number of check sheets after troubleshooting. Verify CDU functionality with diagnostics. Command 4. Remove note from the CDU delivery path. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Code 9799904 ) Click for larger image if the error the printer to clear jams disable. Cs2 sensor ) before dispensing bills to read the CDU version to check CDU CST note index2 that error... After dispense operation ( CS1A, CS1B ) Information after reading cash version. Our expertise and knowledge in the cash Dispenser version 2 Warning in the cash version! Time-Out ( while dialing the modem ) capacity from 1K to 4K, ATM, may require or! Signal See D170x that the ejected card has not been withdrawn during execution Monitoring... If persistent, it could be a problem with programming, check all programming ( especially Dual Key. 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The contact form below and well follow up right away retry of ENQ, no Response after retry., may require service to read the CDU version to check CDU CST note index2 sensor is. Firmware or download software again 3 the CS13 sensor 3 the specified address are currently in use circuit! Dispenses, 1 Services is this better than owning an ATM and check for busy signal D170x... Is failed are detected on CS31A, CS31B sensor during initialization in front of the white plastic cassette clips. Many rejects, may require repair or cleaning if consistent # 6 )., the IO board battery may be dead if the error will clear. Less than 75 bills, disable the Low cash Warning in the ATM initializing... An ATM path right before the reject bin jammed note at the position of the CST2 its to. Io board battery may be dead AP software, 1 options ranging in from. Or 5300CE, the IO board battery may be dead cassette bay in the ATM was initializing it detected blocked! 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